![]() ![]() It is appalling to me that eBay support didn't immediately offer a "courtesy credit" to cover the additional costs and maybe even a little extra to thank this seller for being willing to go above and beyond to ensure buyer satisfaction rather than simply canceling the orders.īy the support rep's own admission and clear evidence showing there isn't even an option for the seller to have added eBay Standard Envelope shipping in the listing process, this is 100% an error on eBay's part and neither the buyer nor the seller should be inconvenienced or bear any additional cost because of it. He has thousands of listings and it's not feasible to expect him to go through every single listing to try to catch any others which may be affected by this glitch. The seller says at this point it has only cost him about $5, but he is concerned it may keep happening and the additional costs could add up quickly. The seller instead chose to do the right thing for his buyers and shipped the orders with a more expensive option. The only resolution offered was for the seller to cancel them. Support promised to open a ticket on the issue, but when the seller called back after this glitch occurred on another listing, he was told a ticket had not been opened yet and assured this time it really would be (trust us!).ĮBay support provided no other assistance or guidance on what should be done with the two orders that had been received. They confirmed the listing should not have had eBay Standard Envelope shown to the buyer and it must be a glitch. The seller contacted eBay support the first time it happened. ![]() That means there are actually two reasons this comic book should not have shown the eBay Standard envelope shipping - it was in a category which doesn't qualify and it was over the weight limit. as the shipping weight and eBay Standard Envelope has a limit of 3 oz. Not only did I have to change the category to Trading Card Singles to get eBay Standard envelope as an option, I also had to change the weight. Just to test things out, I did "sell similar" to see if a seller even has the option to offer eBay standard envelope in the comic books categories and sure enough - they don't. When the seller attempted to purchase shipping labels from eBay, the eBay Standard Envelope method the buyer was shown and paid for was not an option and the only available options cost more than the buyer paid. The items are listed in the Comics & Graphic Novels category (which is not one of the categories eligible for eBay Standard Envelope) and the seller typically charges $4.99 for shipping. This seller has had two sales so far on comic books where the buyer was shown the option for eBay Standard Envelope for $1. Need a visual aid? We’ve got you covered.A seller reached out to report a new problem - eBay is apparently showing Standard Envelope shipping to buyers on items that are not in the correct categories to qualify. If you need to use a thicker or more rigid envelope to better protect what you’re shipping, check with your local post office to ensure your envelope fits the postage bracket and guidelines. Recipient address is parallel to envelope’s longest side.You can use any envelope that fits the following specifications: Which envelopes qualify? A plain, number 10 envelope works just fine, but it’s not required. If your envelope or flat mailer isn’t uniformly thick and/or has bumps or lumps, it may be classified as a package, which could then be returned or subjected to additional postage fees. Shipped envelopes are processed at sorting centers that use machinery with rollers, so envelopes need to be flexible enough to bend accordingly. Updates to how you manage your financialsįlexibility.Final value fee update in the Jewelry category.Payments and fees Expand: Payments and fees.Perfect cell phone or smartphone listing.eBay for Business Expand: eBay for Business.
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